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How fy2575 Protects Your Personal Data

At fy2575, the way we handle your personal data is governed by clear rules — what we collect, why we collect it, how long we keep it, and…

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fy2575 How fy2575 Protects Your Personal Data
HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on you, ask us to correct inaccurate details, or withdraw your consent for a specific type of processing, our privacy…

E-mel Privasi Send your data access or correction request to our dedicated privacy e-mel address. Include your registered account e-mel so we can verify your identity before processing the request.
Live Chat Our live chat team is available around the clock. Raise a privacy query directly in the chat window and our agents will escalate it to the privacy desk with a reference number for you to track.
Borang Permintaan Data Use the in-account data request form under Account Settings to submit a formal subject-access request. The form routes directly to our compliance team and triggers an automatic acknowledgement within one working day.
KESELAMATAN DAN AKAUN ANDA

How We Secure and Manage Your Data

From the moment you open your account to the day you close it, fy2575 applies layered data-handling practices to keep your personal details and transaction history protected.

Penyulitan Data

All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Stored account data — including payment method details — is encrypted at rest so it cannot be read even if storage media is ever accessed without authorisation.

Kuki dan Penjejakan

We use cookies to keep your session active, remember your language preference, and measure which pages you visit. You can adjust cookie settings at any time through the cookie banner or your browser settings without affecting your ability to log in.

Kawalan Akses Akaun

Access to your account data inside our systems is restricted to staff whose role requires it. Support agents can view transaction summaries to resolve disputes but cannot see full payment credentials or withdraw funds on your behalf.

Tempoh Penyimpanan Data

We keep your account profile for as long as your account is active. After an account is closed, we retain transaction records for the period required under Malaysian financial regulations, then delete or anonymise remaining personal data.

Perkongsian Pihak Ketiga

Payment processors like Touch 'n Go, GrabPay, Boost dan FPX receive only the transaction data they need to clear a deposit or withdrawal. We do not share your data with advertisers or data brokers under any circumstance.

Perubahan Polisi

When we update this privacy policy, we post the revised version here and display a notice on your account dashboard for 30 days. Continuing to use your account after that period means you have seen the update.

Your Privacy Questions, Answered

These questions cover the rights you hold over your personal data at fy2575, how to act on those rights, and what happens to your data in specific scenarios. If your question is not listed here, reach our privacy team through live chat or e-mel.

We collect your name, contact details, date of birth for age verification, payment method identifiers — such as your Touch 'n Go wallet reference or FPX bank account — and records of your account activity including deposits, withdrawals and session logs.

Yes. Submit a subject-access request through the in-account data request form or by e-mel to our privacy team. We will compile and send you a readable copy of your data within 14 working days after we verify your identity.

Log in, go to Account Settings, and edit the relevant field. For fields that are locked — such as your registered name or identity document number — contact our live chat team who will raise a correction request with the compliance desk.

We share data only with payment processors like GrabPay, Boost dan FPX, and only the minimum needed to process your transaction. We do not sell data to advertisers, data brokers, or any unrelated third party.

Transaction records are retained for the period required under applicable Malaysian financial and regulatory rules. Other personal profile data is deleted or anonymised once the mandatory retention window has passed after account closure.

Go to Account Settings and toggle off marketing communications. This removes you from all promotional e-mel and notification lists immediately. It does not affect data we are required to keep for legal or transaction-record purposes.

We will post the updated policy here and show a notice on your account dashboard for 30 days. Your data continues to be handled under the previous policy until that notice period ends, giving you time to read the changes and contact us with any questions.

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